10+ Years Customer Support Specialist & Administrative Coordinator | Cold Calling, CRM Management, Sales Development & Lead Qualification Expert

Working in a mid-sized public B2B firm to provide professional customer services for individuals and business clients. • Handle high and low ledger accounts • Ensure daily targets and deadlines are reached • Use various software’s such as Oracle, ATG, Symbee connect, Interaction Client and Matrix. • Provide full range of services, include collections, payment processing, preparation of invoices, Document processing and submission.

Organizing Files in their respective order • Answer phone calls • Distributing employee contracts to the superiors of various departments • Preparing documents for weekly staff meetings • Update the database with new information

• Contact potential clients via cold calling, email or social media to qualify prospects based on their needs for life insurance • Research potential clients and generate leads

• Sold life insurance policy • Access policy documents for processing • Provide Information about different types of policies and life insurance benefits

Provide customer with survey to rate the performance of the business • Contact customer to aid with finding contact information for residence and business. • Assist with any technical issues with cellular service. • Resolve any technical issues with customer’s account • Handle high volume inbound calls

I negotiate settles, track record of all processed and pending claims, verifying information and assess claim validity. I also process medical claims and determine insurance benefits.