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Christian

Top Rated

Customer Support Representative

Colombia🇨🇴

About

Sales and Customer Support Specialist | 5+ Years of Experience | CRM & Inbound Strategies Expert

Industry Experience

Candidate has not listed any industry experience.

Software Experience

Software logo

Salesforce

Candidate Information

English Level

Native Fluency (C2)

Roles Qualified For

Customer Support Representative

Work Experience

Sales Representative

11/2022 - Present

Family Car Buyers

Colombia

Enhanced customer satisfaction by diagnosing vehicle conditions and tailoring solutions to meet specific needs, resulting in a 20% increase in repeat business. Secured favorable deals for clients by leveraging advanced negotiation skills and market insights. Streamlined customer data management with CRM systems, improving follow-up efficiency and reducing data entry errors. Boosted repeat business and referrals by implementing strategic follow-up procedures, leading to a 25% increase in client retention.

Licenses, Certifications & Awards

Teacher Of English To Speakers Of Other Languages (TEFL)

Advanced Problem-Solving
Communication Skills
Training and Knowledge Sharing

International Open Academy

07/2024

Google UX Design Certificate

Advanced Data Analytics & Reporting
Advanced Problem-Solving
Communication Skills
Customer Satisfaction Tracking

Coursera

09/2022

Videos

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