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About Zomentum

Job Role

Customer Support Specialist


Zomentum delivers the world's first Revenue Platform for technology partners. Zomentum's revolutionary end-to-end platform consolidates numerous tools while enabling technology partners to earn, grow and manage revenue quickly and cost-effectively. Thousands of partners across America, Europe and Australia trust Zomentum to accelerate the growth of their businesses. The Zomentum Revenue Platform fuels SaaS sales revenue of $500M a year and counting. Zomentum is based in San Francisco, with offices in the U.S. and India

In this role you'll be responsible for:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or
  • impersonating users)
  • Update our internal databases with information about technical issues and useful discussions
  • with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Adhere to SLA’s and quality standards set by management
Contract Type
  • Independent Contractor
Work Schedule

Days of Week

Monday through Friday


Flexible to work on rotational shifts (US, UK or ANZ)

Total Hours 

40 per week

Salary and Benefits

Base Pay

$900 - $1200 USD per month depending on experience


  • Work 100% remote

  • People-centric culture, Great Place to Work certified.

  • Saturdays and Sundays off, enjoy your weekend off with your friends and family.

  • Flat hierarchy, your ideas, and feedback are heard and acted upon

  • Global
Required Qualifications
  • 2+ years experience as a Customer Support Specialist preferably in SaaS/Tech Industry
  • Prior experience using customer support tools such as Freshdesk, JIRA, Zendesk etc
  • Excellent communication, time management and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Preferred Qualifications
  • Bachelor's Degree
  • Experience with CRM
  • Professional selling experience in high-tech or service related industry