Mary

Generating new business opportunities for the company by identifying, contacting, and qualifying potential inbound leads.

Assisting in determining member eligibility for state and federal programs that can improve their well-being. Assistance with lowering the cost of their medications, updating demographics, assigning Doctors, receiving payments, quoting benefits, finding extra help, and giving full support.

SME Certified for the account. Promoted to Tier 2.

Procurement Operations Associate. I'm in charge of Contract analysis and rate activation for different trades and carriers for the Ocean Freight Forwarding Division.

Technical Support for Comcast in the United States, I´d go the extra mile for the customers to help them with their internet and telephone connection. Promoted to Floor Support and taking escalated calls.

WFM Team Lead Data Analyst

Ensured the successful delivery of WFM support and acted as a liaison between WFM Shared Services and Operations organization, actively participated in the Forecast and Capacity plan meetings, Led Real-time, Analytics, and Reporting processes, implemented strategic planning processes and shared best practices in the team, and guaranteed the accuracy of all WFM processes.

WFM Trainer, in charge of training new Analysts joining WFM.

Backup supervisor when needed.