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Andre

Top Rated

Technical Support Specialist | Customer Support Team Lead | Support Engineer

Technical Support Specialist

Spanish Town, Jamaica🇯🇲
Marketplace protected

About

Technical Support Specialist with experience in customer support operations, AV technology, troubleshooting, and remote technical assistance. Skilled in client communication, issue resolution, escalation management, and supporting high-end residential and commercial technology environments. Seeking remote Technical Support, Customer Success, or Support Leadership opportunities.

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Freshdesk Support Desk

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HubSpot

Logo for Jira

Jira

Logo for Google Sheets

Google Sheets

Logo for Zendesk

Zendesk

Logo for Google Workspace

Google Workspace

Logo for Slack

Slack

Core Experience

Industry Experience

Computer & Network SecurityComputer GamesIT System Operations & MaintenanceSaaS PlatformsTelecommunications

Business challenges

CRM inefficiencySlow resolution of customer issuesPoor customer service responsePoor chatbot effectivenessInsufficient support availability

Success metrics

Faster response timesHigher customer service satisfactionImproved chatbot accuracy

Jobs to be done

AI Solutions (Chatbots & Assistants, Prompt Engineering)Customer Support StrategyCustomer Support Teams

Software Certifications

Workflow Specialist

Asana

03/2025

AWS Academy Graduate - AWS Academy Cloud Foundations

Amazon Web Services

02/2025

AWS Cloud Quest: Cloud Practitioner

Amazon Web Services (AWS)

02/2025

Enterprise Design Thinking Practitioner

IBM

11/2024

Deploy a Java EE (Jakarta EE) application to Azure

Microsoft

11/2024

Plan and Design the Integration of enterprise apps for SSO

Microsoft

11/2024

Microsoft Azure Data Fundamentals: Explore data analytics in Azure

Microsoft

04/2023

MS-500 part 1 - Implement and manage identity and access

Microsoft

11/2022

MS-500 part 2 - Implement and manage threat protection

Microsoft

11/2022

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Languages

Other

Roles Qualified For

Technical Support SpecialistCustomer Support ManagerCustomer Success ManagerSupport SpecialistSupport Engineer

Work Experience

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