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Andres

Top Rated

B2B Growth & Customer Success Leader | 10+ Years of Experience in Sales, Retention & Revenue Operations

Customer Experience Manager

Medellín, Colombia🇨🇴
Marketplace protected

About

10+ years helping B2B companies in SaaS and services reduce churn, expand accounts, and build the kind of client relationships that don't need constant firefighting. I've owned full customer lifecycles, onboarding, QBRs, renewals, upsells, and consistently improved retention and satisfaction metrics.

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HubSpot

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Monday.com

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HighLevel

Core Experience

Industry Experience

Marketing & AdvertisingSaaS Platforms

Business challenges

High customer churnCustomer drop-off during onboardingLack of actionable feedbackLow customer satisfactionMissed upsell opportunities

Success metrics

Reduced onboarding drop-offRevealing actionable customer insightsIncreased customer loyalty

Jobs to be done

Customer OnboardingCustomer Success StrategyCustomer Success Teams

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Spanish

Roles Qualified For

Customer Experience ManagerCustomer Success ManagerCustomer Success Specialist

Work Experience

Videos

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