Angie
Senior Customer Support Representative | 8+ Years in Collections & BPO Environments
Billing Specialist
Bogotá D.C., Colombia🇨🇴
Marketplace protected
About
Core Experience
Industry Experience
Financial ServicesAgriculture, Construction, Mining Machinery ManufacturingFilm & Video ProductionTelecommunicationsAirlines & Aviation
Business challenges
Poor customer service responseWeak support strategiesDisconnected systemsHigh call abandonment ratesSlow resolution of customer issues
Success metrics
Higher customer service satisfactionImproved support strategiesFaster response times
Jobs to be done
Customer Success StrategyCustomer Service
Availability and Logistics
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Languages
Spanish, Portuguese
Roles Qualified For
Billing Specialist
Work Experience
Videos

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