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Angie

Top Rated

Senior Customer Support Representative | 8+ Years in Collections & BPO Environments

Billing Specialist

Bogotá D.C., Colombia🇨🇴
Marketplace protected

About

I’m a Collections Specialist with hands-on experience managing overdue accounts, following up with customers, and negotiating payment plans to recover outstanding balances. I’m comfortable handling difficult conversations while staying professional, respectful, and focused on finding solutions that work for both the company and the customer. I believe consistency, organization, and clear communication are key in collections, and that’s how I approach my work every day.

Core Experience

Industry Experience

Financial ServicesAgriculture, Construction, Mining Machinery ManufacturingFilm & Video ProductionTelecommunicationsAirlines & Aviation

Business challenges

Poor customer service responseWeak support strategiesDisconnected systemsHigh call abandonment ratesSlow resolution of customer issues

Success metrics

Higher customer service satisfactionImproved support strategiesFaster response times

Jobs to be done

Customer Success StrategyCustomer Service

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Spanish, Portuguese

Roles Qualified For

Billing Specialist

Work Experience

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