Ashley
Customer Experience | BPO Operations Team Leader | CRM, KPIs & Remote Team Management
Customer Success Manager
Santo Domingo Oeste, Dominican Republic🇩🇴
Marketplace protected
About
Core Experience
Industry Experience
Customer Support Strategy AgencyCustomer Success Teams AgencyCustomer Feedback Management AgencyCall Centers
Business challenges
Unstructured success teamsCRM inefficiencySlow resolution of customer issuesNo clear marketing planLack of accountability for performance, data quality, or compliance
Success metrics
Increased customer loyaltyHigher customer service satisfactionHigher team productivity
Jobs to be done
Customer Success StrategyCustomer ServiceSocial Media Marketing
Software Certifications
International Business I & II
University of New Mexico
06/2025
Digital Awareness
Spain Business School
10/2023
C1 ADVANCED 70/100
EF SET CERTIFICATE
08/2023
The Strategy of Content Marketing
University Of Californa, Coursera
04/2023
ADOBE PHOTOSHOP CC
SDQ TRAINING CENTER
03/2019
Availability and Logistics
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Languages
Spanish
Roles Qualified For
Customer Success ManagerTrainerQuality Assurance AnalystVirtual AssistantCustomer Support Representative
Work Experience
Videos
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