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Bruna

Top Rated

Customer Success Manager

Santos, Brazil🇧🇷
Marketplace protected

About

I am a Customer Success and Customer Support professional with over five years of experience in SaaS, e-commerce, and digital platforms, working with clients across Australia, Europe, the US, and LATAM. I specialize in managing high-priority accounts, handling complex billing and account issues, driving retention, and identifying opportunities for upsell and growth. In my most recent role as VIP Customer SuccesPlease enter a headline that summarizes your experience and the roles you are seeking.

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Salesforce

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Jira

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Zendesk

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Slack

Core Experience

Industry Experience

E-CommerceRetail – Department StoresRetail – FurnitureSaaS Platforms

Business challenges

Low customer satisfactionHigh customer churnHigh call abandonment rates

Success metrics

Increased customer loyaltyHigher customer service satisfactionImproved support strategies

Jobs to be done

Customer OnboardingCall CenterCustomer Feedback Management

Availability and Logistics

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Portuguese, Spanish

Roles Qualified For

Customer Success ManagerCustomer Support ManagerCustomer Support Representative

Work Experience

Videos

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