Daniela
About
International BPO Business Expert in Bilingual Support & Quality Specialist | 4+ Years in CX & Performance Optimization | Natural Problem Solver
Industry Experience
Candidate has not listed any industry experience.
Software Experience
Candidate Information
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish
Roles Qualified For
Candidate has not listed any job roles.
Work Experience
Intouchcx
Colombia
BIlingual quality analyst - Customer representative
-Tasks performed:
Control and monitor the quality objectives set by the company.
-Phone and messages interactions with the clients in order to help them out and resolve inquiries
-Data analysis and quality performance report and evaluation.
-Support in internal audits and constant collaboration between the LATAM quality team.
-Support and feedback in teams or individually with continuous actions in order to improve the quality between interactions and business performance
- I spent 4 months being a customer service support before becaming a qaulity analsyt in the same company
-Answering incoming calls and making outbound calls
-Provide information about the company's products or services
-Process purchase orders
-Update customer information
-Follow up on customer requests
- Help users with their inquiries and solve them in a timely manner
Licenses, Certifications & Awards
EF SET english cerificate
EF
11/2024
Introducción a la Gestión de la Cadena de Suministro
ITC academy
08/2020
Introduction to International Transport and Logistics
ITC academy
07/2020
Videos
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