16+ years of experience as a Customer and Sales professional, Tools that I've used Freshdesk and Intercom to name a few. Education and Software have b... More

In my role as a leader in software development, I was responsible for coordinating cross-functional teams, aligning product managers and tech leads, and driving the successful delivery of high-quality solutions. I oversaw engineering activities, agile project management, and the professional development of two squads, ensuring strategic alignment with organizational goals. Key achievements included implementing structured mentorship programs for junior developers, optimizing sprint performance through data-driven processes, and fostering a culture of innovation and accountability. By prioritizing agile methodologies and team collaboration, I elevated team productivity, adaptability, and overall performance, consistently exceeding business objectives in a fast-paced, dynamic environment.

The team I lead was more technical than just Customer Support. But in this role, I spearheaded Prevision’s developer internship program and led the training of new software developers, ensuring seamless onboarding and rapid skill development. My efforts focused on teaching Scrum processes, promoting best practices in software tools, and fostering a collaborative team environment. By introducing systematic training modules, I helped reduce onboarding time by 30% and improved the team's overall proficiency. Additionally, I served as a bridge between developers and stakeholders, ensuring that technical objectives aligned with broader business goals.

As the owner of Águia Vídeos, I managed end-to-end client relationships, from prospecting and sales negotiations to delivering high-quality video materials tailored to their needs. Specializing in television commercials for Brazil's largest channels (Globo, SBT, Record, and Band), I actively engaged with clients to understand their goals, provide expert guidance during production, and ensure final deliverables exceeded expectations. I standardized recording, editing, and production workflows, optimizing timelines and enhancing customer satisfaction, which led to increased client retention and repeat business. Additionally, I designed and launched the company’s website, tripling budget requests and doubling client conversion rates. By combining sales expertise, strategic communication, and operational excellence, I established Águia Vídeos as a trusted partner in the competitive media production industry.