Demar
10 years of tech, support, and SaaS experience, using Zendesk, HubSpot, and Salesforce as a Customer Success professional.
Customer Success Manager
Kingston, Jamaica🇯🇲
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About
Core Experience
Industry Experience
SaaS PlatformsHealthcare TechnologyHealth & Wellness Software
Business challenges
Insufficient support availabilityPoor customer service responseCustomer drop-off during onboardingLow customer satisfaction
Success metrics
Increased customer loyaltyFaster response times
Jobs to be done
Customer OnboardingCustomer Service
Software Certifications
EF SET logo EF SET English Certificate 94/100 (C2 Proficient)
EF SET
05/2023
Availability and Logistics
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Customer Success ManagerCustomer Support ManagerTechnical Support SpecialistCustomer Onboarding SpecialistCustomer Experience Manager
Work Experience
Videos
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