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Digna

Top Rated

Technical Support & IT Operations Specialist | 12+ Years of Experience in SaaS, Customer Support & Account Management

Customer Support Representative

Mejicanos, El Salvador🇸🇻
Marketplace protected

About

ilingual professional with over a decade of cross-functional experience spanning tech, operations, insurance, and healthcare. Known for versatility and rapid adaptation, my expertise includes managing SaaS ecosystems, navigating complex compliance, and supporting financial workflows. Currently pursuing a B.S. in Computer Science, I combine strong technical problem-solving with an empathetic, human-centered approach.

Logo for HubSpot

HubSpot

Logo for Zendesk

Zendesk

Logo for Google Workspace

Google Workspace

Logo for Slack

Slack

Logo for Google Calendar

Google Calendar

Logo for Microsoft Teams

Microsoft Teams

Logo for Zoom

Zoom

Core Experience

Industry Experience

IT Services & IT ConsultingIT System Custom Software DevelopmentSaaS PlatformsEducation & TrainingProfessional Services

Business challenges

No customer success strategyWeak support strategiesInsufficient support availabilityPoor customer service response

Jobs to be done

Customer Success TeamsCustomer Support TeamsVirtual Receptionists

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Spanish

Roles Qualified For

Customer Support RepresentativeHelp Desk SpecialistTechnical Support SpecialistAccount Manager

Work Experience

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