Fabio

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Customer Success Specialist · Customer Success | Colombia | Native Fluency (C2) | Zoom · Slack · Asana

Colombia

Marketplace protected

ZoomSlackAsana

Core Experience

Industry experience

Sales Agencies
Customer Onboarding Agency

Availability & Logistics

English level

Native Fluency (C2)

Roles Qualified For

Customer Success Specialist

Customer Support Representative

Project Manager

Work Experience

Customer Onboarding Specialist

https://www.doorloop.com · Mar 2025 – Present

•Responsible for the onboarding and implementation process for diverse client accounts, including residential and commercial properties.

•Develop tailored training plans on property management tools, accounting software, and strategic initiatives to drive customer engagement, satisfaction, and long-term success.

•Collaborate cross-functionally to streamline operations and ensure seamless transitions for new clients.

Project Manager

https://amztotal.com/ · Jan 2022 – Sep 2023

Onboarding and integration of new clients, supporting and answering clients’ questions via

phone and email also using Asana to interact and receive any documents during the project,

listen to stakeholders needs and clearly communicate the value of the company´s services,

monitor the project status as well as the allocation and categorization of client’s projects,

making sure projects are kept within the timeline and follow up with all departments so that

deadlines are kept.