Profile Experience Certifications Availability Work History

Gabriel

Top Rated

15 years of BPO and Financial Services experience, using Lean Six Sigma and Agile Scrum as a Senior Operations and Sales Leader.

Customer Success Manager

Panamá, Panama🇵🇦

Marketplace protected

About

I am a results-oriented professional with over 15 years of leadership experience in the BPO, Financial, and Health Care sectors. My career is defined by a "People First" mentality and a proven ability to bridge the gap between complex data and human-centric leadership. I specialize in launching and scaling international operations from the ground up, consistently delivering world-class service standards for clients across the US, Canada, Europe, and LATAM.

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Core Experience

Industry Experience

Call CentersManagement ConsultingCustomer Support Teams AgencyCustomer Success Strategy AgencyCustomer Service Agency

Business challenges

Lack of process documentationMisaligned teamsInefficient digital processes

Success metrics

Increased customer loyaltyRevealing actionable customer insightsReduced onboarding drop-off

Jobs to be done

Customer Success TeamsCustomer Success StrategyCustomer Service

Software Certifications

Agile Scrum Professional

Lean6Sigma Solutions

10/2022

Lean Six Sigma yellow Belt

Lean6Sigma Solutions

07/2019

Availability and Logistics

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Spanish

Roles Qualified For

Customer Success ManagerAccount ManagerAccount Executive

Work Experience

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