5+ Years in Sales Operations, Lead Generation & Inside Sales | Salesforce, HubSpot & CRM Tools

Call center environment

Hybrid (home and office)

Inbound sales

B2B & B2C sales.

1100+ units sold

AOV: $750 USD

Order to Call Ratio average: 30%

Outbound missed sale opportunity follow up responsibility- 20%

conversion rate

Assisted Operations Supervisor

As a Sales Operations Supervisor, I play a critical role in ensuring the efficiency and

effectiveness of our sales processes. I am responsible for overseeing the daily operations of

the sales operations team, optimizing workflows, and implementing strategies to support

the sales team in achieving their targets. This role requires a keen understanding of sales

processes, strong analytical skills, and the ability to collaborate across departments to drive

business growth.

Key Responsibilities: Leading and managing a team of sales operations analysts and

coordinators, offering guidance, coaching, and mentorship to ensure their professional

growth and high performance. I foster a collaborative environment focused on continuous

improvement and accountability. Additionally, I drive sales process optimization by

designing efficient workflows and identifying automation opportunities to boost

productivity. Working closely with sales leadership, I support in defining strategies, setting

quotas, and forecasting, while ensuring seamless communication and alignment across

departments. I oversee CRM and other sales-related systems, ensuring data integrity,

providing training, and collaborating with IT and vendors for system enhancements. Finally,

I generate insightful reports and dashboards, conduct in-depth sales data analysis, and

present findings to senior management to facilitate strategic decision-making.

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Managed a team of over 20 persons

Team Order to Call Ratio Average: 30%+

CRM Tools: SalesForce and PowerBI

Communication Tools: Zoom, Google Meet, Microsoft Teams

Daily use of Microsoft Excel and Spreadsheets

Daily team Coaching and Mentorship

As an Account Executive, my role focuses on cultivating new client relationships to enhance

retention and loyalty. This involves managing the sales pipeline and administrative tasks in

my CRM. While not primarily a customer service role, I provide technical support

occasionally to ensure client satisfaction and identify opportunities for additional sales.

Collaboration with teammates, effective communication with leads and clients, and

recognizing chances for product expansion are key to success. I also participate in

marketing activities, onboard new clients, and ensure prompt CRM updates. Maintaining a

positive attitude and responsiveness in customer interactions are essential in my role.

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Fully remote position

Canadian/ United Kingdom based Lead Generation company.

B2B & B2C sales.

CRM Tools: Notion

Communication Tools: Slack, Zoom, Google Meat

As an Inside Sales Representative at Keep, my role focuses on driving meaningful interactions

with potential leads through a consultative approach to uncover their challenges and identify

tailored solutions. I am responsible for developing and executing personalized lead-nurturing

strategies, such as email campaigns and targeted communications, to maintain engagement and

build trust with prospects. Managing the sales pipeline is a key aspect of my role, ensuring the

seamless progression of leads by tracking interactions and timely follow-ups. I monitor sales

metrics, including conversion rates and response times, to refine outreach strategies using

data-driven insights. Additionally, I collaborate closely with the sales team to provide support

and pass along qualified leads, while partnering with marketing teams to enhance sales

enablement materials aligned with ongoing campaigns.

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Fully remote position

Canadian Fintech Industry

B2B & B2C sales.

Warm and Cold Leads

Outbound Outreach via: Phone, Text and Email

CRM Tools: HubSpot, Notion.

Communication Tools: Slack, Roam, Zoom, OpenPhone

Metrics- 89 Applications Submitted in 2 Months.