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Jaivion

Top Rated

4+ years of Customer Service experience, using CRM platforms and Google Workspace as a Remote Customer Support Specialist and Dispatcher

Administrative Coordinator

Portmore, Jamaica🇯🇲
Marketplace protected

About

Hi, I’m Jaivion. I'm a remote customer service professional based in Jamaica with over three years of experience delivering high-quality support across phone, email, and chat. I’ve worked in fast-paced industries including HVAC/Plumbing, telecommunication, logistics, and healthcare, helping customers navigate challenges and ensuring a smooth, positive experience. I hold an associate’s degree in communication and physics, along with certifications in project management and AI.

Logo for Aircall

Aircall

Logo for ChatGPT

ChatGPT

Logo for Google Sheets

Google Sheets

Logo for Google Meet

Google Meet

Logo for Shopify

Shopify

Logo for Google Calendar

Google Calendar

Logo for Microsoft Teams

Microsoft Teams

Core Experience

Industry Experience

Medical Equipment ManufacturingFreight & Package TransportationUtilities (Water, Sewage, etc.)

Business challenges

High customer churnLow customer satisfactionPoor customer service responseSlow resolution of customer issues

Success metrics

Faster response timesHigher customer service satisfactionLower call wait times

Jobs to be done

Call CenterCustomer ServiceInbound Sales Teams

Software Certifications

Project Manager

Google

03/2026 - 03/2027

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Other

Roles Qualified For

Administrative CoordinatorCustomer Success SpecialistCustomer Support RepresentativeOrder ProcessorDispatcher

Work Experience

Videos

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