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Javeila

Top Rated

Customer Support Leader | 6+ Years of Experience in Team Coaching, Escalations & Customer Experience

Customer Support Representative

Spanish Town, Jamaica🇯🇲
Marketplace protected

About

Customer Service Professional with over 10 years of experience in telephone customer service, live chat, email support, academic coaching, real estate, appointment setting, and technical support. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the customer care role in your company.

Logo for Aircall

Aircall

Logo for Deel

Deel

Logo for ChatGPT

ChatGPT

Logo for Asana

Asana

Logo for ClickUp

ClickUp

Logo for Adobe Commerce

Adobe Commerce

Logo for Calendly

Calendly

Core Experience

Industry Experience

E-Learning ProvidersEducation Administration ProgramsE-CommerceRetail – Apparel & FashionComputer Games

Business challenges

High customer churnMissed upsell opportunitiesLow customer satisfactionCRM inefficiencyHigh call abandonment rates

Success metrics

Revealing actionable customer insightsHigher customer service satisfactionImproved support strategies

Jobs to be done

Customer OnboardingCall CenterCustomer Service

Availability and Logistics

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Customer Support RepresentativeCustomer Support ManagerClient Support CoordinatorAdministrative SpecialistCustomer Success Manager

Work Experience

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