John
Customer Support Specialist with 4 Years of Proven Experience Delivering Excellence Across Voice, Chat, and Email Channels.
Customer Support Representative
Los Patios, Colombia🇨🇴
Marketplace protected
About
Core Experience
Industry Experience
Call CentersCustomer Service AgencyCustomer Onboarding AgencyE-Commerce SoftwareCustomer Service Software
Business challenges
Customer drop-off during onboardingHigh customer churnLow customer satisfactionInsufficient support availabilityPoor chatbot effectiveness
Success metrics
Revealing actionable customer insightsFaster response timesHigher customer service satisfaction
Jobs to be done
Customer OnboardingCustomer ServiceCall Center
Software Certifications
AI and Career Empowerment
Robert H. Smith School of Business
07/2025
C2 Certificate
EF SET
05/2025
Availability and Logistics
Availability
Full-Time
Work Arrangement
Remote, On-site, Hybrid
English Level
Native Fluency (C2)
Languages
Spanish, Portuguese
Roles Qualified For
Customer Support RepresentativeSupport SpecialistTechnical Support SpecialistVirtual AssistantBilling Specialist
