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Jonathan

Top Rated

Commercial operations and process management professional with 6+ years of experience supporting deal execution workflows, customer operations.

Customer Success Manager

San José, Costa Rica🇨🇷
Marketplace protected

About

Commercial operations and process management professional with 6+ years of experience supporting deal execution workflows, customer operations, stakeholder coordination, CRM documentation, SLA-driven escalations, and data-driven process improvement across enterprise technology, financial services, healthcare, and advisory environments. Experienced coordinating cross-functional stakeholders, managing ambiguity in complex operational scenarios, improving documentation quality.

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Salesforce

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Zoho CRM

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Google Workspace

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Google Ads

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Power BI

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Google Analytics

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Prosp.ai

Core Experience

Industry Experience

IT Services & IT ConsultingIT System Operations & MaintenanceSaaS PlatformsSales SoftwareSocial Media Marketing Software

Jobs to be done

Customer OnboardingMarketing StrategyProject Manager

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Portuguese, Spanish

Roles Qualified For

Customer Success ManagerCustomer Success SpecialistSupport EngineerTechnical Support SpecialistAccount Executive

Work Experience

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