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Laura Natalia

Top Rated

Operations | Project Coordination | Executive Support | Customer Success

Customer Success Specialist

Bogotá D.C., Colombia🇨🇴
Marketplace protected

About

I design how teams operate when structure is missing. Work across Operations and Customer Success, building workflows, improving processes, and enabling teams to run independently. Focus on removing the root causes of issues, not just fixing them. Experience leading remote teams, building QA frameworks, and creating scalable systems in fast-moving, unclear environments. Tools: Zendesk, HubSpot, Salesforce, Notion, Slack Languages: English & Spanish

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Aircall

Logo for HubSpot

HubSpot

Logo for Salesforce

Salesforce

Logo for Outlook

Outlook

Logo for Zendesk

Zendesk

Logo for Google Workspace

Google Workspace

Logo for Slack

Slack

Core Experience

Industry Experience

Corporate Training & DevelopmentSaaS PlatformsTelecommunicationsCRM Setup AgencyCustomer Success Agencies

Business challenges

Weak support strategiesUnstructured success teamsLack of process documentationPipeline inconsistenciesInsufficient support availability

Success metrics

Comprehensive reportingDocumented processesHigher team productivity

Jobs to be done

Project ManagerCustomer Success StrategyCustomer Success Teams

Software Certifications

Human Pedagogy

SENA

03/2026

Availability and Logistics

Availability

Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Languages

Spanish

Roles Qualified For

Customer Success SpecialistProject ManagerCustomer Onboarding SpecialistExecutive AssistantSupport Specialist

Work Experience

Videos

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