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Leonie

Top Rated

Customer Service Specialist | 9+ Years in Multichannel Support, Inbound Calls & Customer Satisfaction

Customer Support Representative

Portmore, Jamaica🇯🇲
Marketplace protected

About

I am a highly skilled customer service professional with 9 years of experience handling inbound calls, outbound calls, chats, email and moderation. Proven track record of delivering exceptional support and resolving customer issues efficiently, boost customer satisfaction and build strong work relationships.

Logo for Salesforce

Salesforce

Logo for Zendesk

Zendesk

Core Experience

Industry Experience

E-Commerce

Business challenges

Poor chatbot effectivenessDisconnected systemsHigh call abandonment ratesInsufficient support availabilityPoor customer service response

Success metrics

Faster response timesHigher customer service satisfactionImproved chatbot accuracy

Jobs to be done

Customer ServiceCall CenterCustomer Support Teams

Availability and Logistics

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Languages

Other

Roles Qualified For

Customer Support RepresentativeHelp Desk SpecialistReservation AgentSupport SpecialistTechnical Support Specialist

Work Experience

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