Manuel
Top Rated Plus KYC Verified6+ Years Delivering Results in Sales, Customer Success, and Leadership
Colombia Full-Time
Marketplace protected
About
Born in Colombia and raised in the U.S., I bring a multicultural perspective and over 6 years of experience in Sales, Customer Success, and Team Leadership. I’ve consistently helped companies grow by turning cold leads into loyal customers and coaching teams to exceed performance targets.
From managing solar consultations at Engorw Solar to developing strategic partnerships at PeopleGrove, my career has spanned diverse industries—from tech and risk analytics to telecom and customer care. I’ve led teams, built pipelines, and driven both revenue and retention, always with a people-first mindset.
I thrive in fast-paced environments, love solving problems, and take pride in building genuine connections that turn prospects into long-term clients. Whether it’s leading from the front or empowering others to shine, I show up to win—with empathy, grit, and results.
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Core Experience
Industry experience
- Real Estate Development & Management
- Appointment Setting Agency
- Call Centers
- Sales Development Teams Agency
- Business Consulting & Services
Availability & Logistics
Availability
Full-Time, Part-Time
Work arrangement
Remote
English level
Native Fluency (C2)
Languages
Spanish
Roles Qualified For
Customer Success Specialist
Customer Success Manager
Work Experience
Sales Representative
https://www.jethotelsolutions.com/ · Apr 2024 – Jul 2025
Sales Representative
https://www.jethotelsolutions.com/ · Apr 2024 – Jul 2025
Business Development Representative (BDR)
Hospitality Technology Consulting Company
In my role as a BDR, I was responsible for generating new business opportunities within the hospitality industry by identifying and reaching out to hotel decision-makers, primarily managers and owners. My core responsibilities included:
Conducting outbound cold calls to hotel managers to introduce our hospitality tech consulting services and assess potential interest.
Initiating and managing outreach campaigns via email to build rapport with prospects and schedule meetings for the sales team.
Qualifying leads based on their needs and readiness, ensuring a smooth handoff to senior sales representatives (closers).
Maintaining accurate records of outreach activity, follow-ups, and scheduled appointments in the company’s CRM.
Collaborating with the sales and marketing teams to refine outreach strategies and improve conversion rates.
This role required strong communication skills, persistence, and a deep understanding of the hospitality industry's tech needs to effectively engage prospects and drive pipeline growth.
Sales Representative
https://cercahomes.com/ · Feb 2023 – Jan 2024
Sales Representative
https://cercahomes.com/ · Feb 2023 – Jan 2024
Business Development Representative (BDR)
Cerca Homes – Real Estate Solutions
As a BDR at Cerca Homes, I was responsible for generating and qualifying leads across various real estate segments, including residential buyers, motivated sellers, and real estate investors. My role focused on outreach, relationship-building, and setting appointments for our acquisition and sales teams. Key responsibilities included:
Initiating contact with potential clients (homeowners, buyers, and investors) through cold calls, texts, and emails.
Qualifying leads by identifying their needs, motivation, timeline, and property details.
Setting up appointments for acquisition managers or agents to further discuss selling or buying opportunities.
Using CRM tools to track conversations, follow-ups, and lead status updates.
Working closely with marketing and acquisition teams to refine outreach strategies and improve lead conversion.
This role required strong communication skills, a proactive mindset, and an understanding of real estate investment and transaction processes, particularly in fast-paced markets like Florida and Puerto Rico.
Sales Representative
https://www.divinegiftssolar.com/es · Jan 2022 – Mar 2024
Sales Representative
https://www.divinegiftssolar.com/es · Jan 2022 – Mar 2024
Business Development Representative (BDR)
Solar Energy Company
As a BDR in the solar industry, I was responsible for initiating contact with potential clients to generate qualified leads for the sales team. My main focus was on identifying decision-makers, educating them on the benefits of solar energy solutions, and setting appointments for senior sales representatives. Key responsibilities included:
Conducting outbound cold calls to homeowners and business owners to introduce our solar energy products and services.
Reaching out via email and follow-up calls to engage prospects, address initial questions, and schedule consultations.
Qualifying leads based on energy needs, property type, and financial readiness to ensure strong handoffs to closers.
Keeping detailed records of all outreach, interactions, and scheduled meetings in the company CRM system.
Collaborating with the sales and marketing teams to refine messaging and outreach strategies to maximize lead conversion.
This role demanded excellent communication skills, a consultative approach, and the ability to educate potential customers on the value and long-term savings of switching to solar.
Customer Success Specialist
https://ecohome.co/business/engrow-energy · Nov 2021 – Nov 2022
Customer Success Specialist
https://ecohome.co/business/engrow-energy · Nov 2021 – Nov 2022
Business Development Representative (BDR)
Solar Energy Company
As a BDR in the solar industry, I was responsible for initiating contact with potential clients to generate qualified leads for the sales team. My main focus was on identifying decision-makers, educating them on the benefits of solar energy solutions, and setting appointments for senior sales representatives. Key responsibilities included:
Conducting outbound cold calls to homeowners and business owners to introduce our solar energy products and services.
Reaching out via email and follow-up calls to engage prospects, address initial questions, and schedule consultations.
Qualifying leads based on energy needs, property type, and financial readiness to ensure strong handoffs to closers.
Keeping detailed records of all outreach, interactions, and scheduled meetings in the company CRM system.
Collaborating with the sales and marketing teams to refine messaging and outreach strategies to maximize lead conversion.
This role demanded excellent communication skills, a consultative approach, and the ability to educate potential customers on the value and long-term savings of switching to solar.
Customer Support Manager
https://accedoservices.com/ · Feb 2017 – Nov 2021
Customer Support Manager
https://accedoservices.com/ · Feb 2017 – Nov 2021
Customer Success Manager
Accedo Services – Nearshore Multichannel Customer Support
As a Customer Success Manager at Accedo Services, I served as the primary post-sale advocate for our clients, ensuring consistent delivery of high-quality customer experiences through multichannel and nearshore support solutions. My role combined account management, technical coordination, and strategic improvement initiatives. Key responsibilities included:
Client Relationship Management: Acted as the trusted advisor and main point of contact for a portfolio of clients, engaging regularly to understand business objectives and ensure satisfaction.
Onboarding & Training: Guided clients through the implementation process, provided training on support channels and tools, and ensured smooth adoption of our virtual contact center services.
Technical & Operational Coordination: Collaborated with internal teams—technical support, engineering, QA, and operations—to resolve issues, manage escalations, and ensure service-level agreements were met
Customer Health & Retention: Monitored customer satisfaction (CSAT/NPS), proactively identified risks and improvement opportunities, and implemented strategies to reduce churn and optimize ongoing value.
Upsell & Growth: Identified upsell and cross-sell opportunities, advocating for expanded services like technical support, helpdesk, and digital marketing offerings.
Data & Reporting: Maintained CRM and internal systems with accurate client data, usage metrics, and feedback; produced regular reports and business reviews to showcase service impact.
Process Improvement: Contributed to continuous enhancement of success plans, support workflows, and customer experience processes across the organization.