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Michael

Top Rated

Customer Success & Onboarding Specialist | 8+ Years in SaaS, Retention & GTM Systems

Customer Success Manager

Santiago de los Caballeros, Dominican RepublicšŸ‡©šŸ‡“
Marketplace protected

About

I'm a bilingual Customer Success and Onboarding Specialist with 8 years of client-facing experience in SaaS, retail technology, and operations, helping businesses reduce friction and drive platform adoption from day one. At AI Automation Labs, I built a multi-segment email outreach system from scratch using GoHighLevel across four audience types, sending over 36,000 emails and achieving a 38% open rate on the final sequence touch.

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Apollo

Logo for ChatGPT

ChatGPT

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HighLevel

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Asana

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Jira

Logo for Zendesk

Zendesk

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Calendly

Core Experience

Industry Experience

SaaS PlatformsFinancial ServicesCRM Setup AgencyCRM SoftwareCustomer Success Software

Business challenges

Weak support strategiesLow customer satisfactionLack of actionable feedbackCustomer drop-off during onboardingPoor customer service response

Success metrics

Increased customer loyaltyReduced onboarding drop-offHigher customer service satisfaction

Jobs to be done

Customer OnboardingAutomation SetupCRM Setup

Software Certifications

Prompt Engineering for ChatGPT

Vanderbilt Univeristy

11/2025

Bachelors Degree in Business Administration

CUNY Lehman College

12/2020

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Languages

Spanish

Roles Qualified For

Customer Success ManagerAccount ManagerSales ManagerCRM AdministratorCustomer Experience Manager

Work Experience

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