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Natalia

Top Rated

Customer Success & Content Operations Specialist | 6+ Years in SaaS, Client Support & Platform Adoption

Customer Success Manager

São Paulo, Brazil🇧🇷
Marketplace protected

About

I have experience as a Customer Success Manager at COR, managing a portfolio of 30+ B2B clients across LATAM, leading onboarding, trainings, retention and adoption strategies for SMB, Mid-Market and Enterprise accounts. I also have experience working in global environments and speak Portuguese, Spanish and English.

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Deel

Logo for HubSpot

HubSpot

Logo for ChatGPT

ChatGPT

Logo for Google Sheets

Google Sheets

Logo for Zoho CRM

Zoho CRM

Logo for Google Meet

Google Meet

Logo for Google Workspace

Google Workspace

Core Experience

Industry Experience

Broadcast Media Production & DistributionAnalytics SoftwareB2B MarketplaceCRM SoftwareMarketing Software

Business challenges

Unstructured success teamsCustomer drop-off during onboarding

Success metrics

Reduced onboarding drop-offRevealing actionable customer insightsIncreased customer loyalty

Jobs to be done

Customer OnboardingCustomer Success TeamsCustomer Success Strategy

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Professional Fluency (B2/C1)

Languages

Spanish, Portuguese

Roles Qualified For

Customer Success ManagerCustomer Onboarding SpecialistCustomer Experience Manager

Work Experience

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