Odelia
11+ years experience as a sales and customer service representative in the BPO industry mainly technical support and Saas inbound and outbound calling
Head of Customer Support
Portmore, Jamaica🇯🇲
Marketplace protected
Core Experience
Industry Experience
Business Consulting & ServicesIT Services & IT ConsultingIT System Custom Software Development
Business challenges
Disconnected systemsPoor customer service responseSlow resolution of customer issues
Success metrics
Faster response timesHigher customer service satisfactionImproved support strategies
Jobs to be done
Customer ServiceCustomer Support TeamsAppointment Setting
Availability and Logistics
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Languages
Other
Roles Qualified For
Head of Customer SupportCustomer Success ManagerCustomer Support RepresentativeClient Support CoordinatorTechnical Support Specialist
Work Experience
Videos
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