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Patricia

Top Rated

Customer Success & Project Manager with 11+ years of experience accros SaaS, staffing, and digital marketing.

Customer Success Manager

Bogotá D.C., Colombia🇨🇴
Marketplace protected

About

I’m a bilingual Customer Success and Project & Operations Manager with 11+ years of experience helping companies improve their products and services through the eyes of their customers. I specialize in client onboarding, stakeholder management, cross-functional collaboration, and CRM optimization for SaaS, marketing, and nonprofit sectors.

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HubSpot

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HighLevel

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Asana

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ClickUp

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Gong

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Slack

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Zoom

Core Experience

Industry Experience

Nonprofit OrganizationsBusiness Consulting & ServicesHuman Resources ServicesMarketing & Advertising

Business challenges

Low customer satisfactionWeak support strategiesPoor customer service responseLack of process documentationInefficient digital processes

Success metrics

Increased customer loyaltyFaster response timesHigher customer service satisfaction

Jobs to be done

Customer OnboardingCustomer Success StrategyProject Manager

Availability and Logistics

Availability

Part-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Spanish

Roles Qualified For

Customer Success ManagerCustomer Onboarding SpecialistProject ManagerCustomer Support Manager

Work Experience

Videos

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