Pedro
8+ years in Account - Client Success Management | 1M - Yearly Rev Increment - 45% GM% (9% Oprimization) - Canva SaaS CX Experience Senior Manager
Customer Success Manager
Managua, Nicaragua🇳🇮
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About
Core Experience
Industry Experience
SaaS PlatformsOutbound Sales AgencyCustomer Success AgenciesLegal ServicesVirtual Receptionists Agency
Business challenges
Unstructured success teamsHigh customer churnHigh virtual assistant turnoverCustomer drop-off during onboardingLow customer satisfaction
Success metrics
Increased customer loyaltyImproved support strategiesIncreased Customer Lifetime Value
Jobs to be done
Customer Success TeamsChurn Reduction StrategyCustomer Growth and Upsell Strategies
Availability and Logistics
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Languages
Portuguese
Roles Qualified For
Customer Success Manager
Work Experience
Videos
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