Sales-driven professional with over 18 years of experience in customer service, business development, and sales performance.

Led regional sales training, quality, and performance strategy across Colombia, Jamaica, Mexico, and Panama, directly impacting revenue growth and sales effectiveness.

Managed multicultural teams of up to 60 direct reports, supporting over 1,500 employees and driving sales performance, conversion rates, and productivity.

Acted as regional POC for sales enablement initiatives and operational standardization, aligning training strategies with business and revenue goals.

Designed and implemented sales training programs for internal teams and clients, focused on improving closing rates, objection handling, and customer engagement.

Led ramp-up processes for sales teams, accelerating onboarding speed and enabling faster time-to-productivity and revenue generation.

Leveraged AI tools to enhance sales training efficiency, coaching, and performance tracking.

Partnered with Operations and Account Management to identify growth opportunities, optimize sales processes, and drive business results.

Managed B2B sales and key accounts for a corporate apparel company, driving revenue through high-value client acquisition and retention.

Built and maintained strong relationships with enterprise clients (100–3,000+ employees), identifying needs and delivering tailored solutions.

Led the full sales cycle, including prospecting, cold calling, negotiation, and closing large-scale deals.

Consistently secured high-volume contracts, managing orders exceeding 10,000+ units while ensuring client satisfaction and repeat business.

Collaborated with production and logistics teams to ensure on-time delivery, quality standards, and seamless execution, strengthening long-term partnerships.

Focused on customer experience and account growth, increasing client loyalty and generating recurring revenue opportunities.