Andres David
Reservation Agent
$1,176.47
Andres David
Reservation Agent
$1,176.47
About
Psychology Student | Customer Service Specialist | Aspiring Appointment Setter – Empathy-Driven Communicator.
Industry Experience
Financial Services
Airlines & Aviation
Freight & Package Transportation
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote, Hybrid
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Customer Support Representative
12/2021 - 12/2022https://www.bestbuy.com/?intl=nosplash
Colombia
Scheduled in-store and virtual appointments for product consultations and tech support.
Delivered product recommendations, upsold warranties and accessories, increasing average sale value by 15%.
Resolved technical issues and billing inquiries efficiently, achieving top-tier customer satisfaction ratings.
Customer Support Representative
03/2022 - 03/2023https://www.iberia.com/co/?cq_src=google_ads&cq_cmp=199263765&cq_con=13012095885&cq_term=iberia&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&esl-k=google-ads|ng|c652090802536|me|kiberia|p|t|dc|a13012095885|g199263765&utm_source=google&utm_medium=cpc&utm_campaign=search-199263765&gad_source=1&gad_campaignid=199263765&gbraid=0AAAAADnSFDGMDZgIdEQkouSQgm9_DDx6a&gclid=Cj0KCQjw58PGBhCkARIsADbDilwvQGbkwUov4Z3q6LXe9Wr-FnBEOMENNemQnAKLiTdzlScjQT-dTVIaAlrXEALw_wcB
Colombia
Handled reservations, seat assignments, and luggage sales for international passengers.
Guided customers through policy changes and rebookings with empathy during peak travel disruptions.
Billing Specialist
06/2023 - 08/2025https://www.adt.com/en/
Colombia
Delivered outstanding customer support for security system clients across North America.
Managed claims, refunds, and billing with accuracy, reducing escalations by 20%.
Provided clear product information and troubleshooting guidance, earning consistent good customer satisfaction scores above 95%.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
Videos
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