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Biniyam Fitwe

Top Rated

Senior Customer Success Manager | 6+ Years of Experience in Retention, Adoption & Revenue Growth

Customer Experience Manager

BrazilšŸ‡§šŸ‡·
Marketplace protected

About

Customer Success Manager with over six years of experience in driving retention and expansion across high-volume SMB portfolios and strategic EMEA portfolios of 350+ accounts with a ā‚¬3.5 million ARR total. Experienced in renewal negotiations, product adoption, QBR execution, and account health modeling, leveraging Salesforce, Tableau, Zendesk, HubSpot, and Power BI to drive

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HubSpot

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Impact

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Salesforce

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Asana

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Keap

Logo for Google Workspace

Google Workspace

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Hubstaff

Core Experience

Industry Experience

Customer Onboarding AgencyCustomer Onboarding SoftwareCustomer Success Agencies

Availability and Logistics

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Customer Experience ManagerCustomer Success ManagerRenewals ManagerCustomer Onboarding Specialist

Work Experience

Videos

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