Carlos

As a Sales Development Representative for different clients. I was responsible for:

Prospecting: Identifying and analyzing potential clients through various channels,

such as social media, online research, and networking events.

Outbound Outreach: Engaging with prospects via cold calls, emails, and other

outreach methods to arrange meetings or product demos for the sales team.

Qualification: Assessing leads by understanding their needs, budget, timeline, and

decision-making process to ensure they aligned with our company's services.

Follow-Ups and Appointment Setting: Consistently following up on deals and

scheduling appointments with prospects for our Account Executive (AE) to move

the sales process forward.

Prospecting: Identifying and researching potential customers or leads through

various channels such as social media, online research, and networking events.

Outbound Outreach: Initiating contact with potential customers through cold calls,

emails, and other outreach methods to schedule meetings or demos for the sales

team.

Qualification: Qualifying leads by understanding their needs, budget, timeline, and

decision-making process to determine if they are a good fit for the company's

products or services.

Prospected and generated B2B leads through cold calling

potential B2B clients interested in our nearshore & outsourcing IT staff

augmentation services like Help desk level 1 & 2, Tech Support Staff, Python

Developers, back end, full stack among others.

Utilized a range of tools, including Salesforce, Linkedin Sales Navigator,

Hubspot, Apollo and ZoomInfo, to make cold outreach like cold calling, cold

emailing staff augmentation scripts to contact B2B clients looking to build

nearshore staff teams for the U.S market.

Created Lead Gen opportunities and developed lasting relationships with

potential clients.

Developed expertise in customer service, utilizing (AIM)

Acknowledge, Inform, and Move on technique to build rapport

with customers and exceed expectations.

Successfully employed (FBB) Feature, Bridge, Benefit strategy to

maximize quality assurance (QA) on every call, improving

customer satisfaction levels.

Delivered valuable offers to clients without being intrusive,

leveraging product benefits to their advantage.