Crystal

• Initiated discovery conversations with IT and business leaders across various organization sizes.

• Qualified high-potential prospects to ensure effective handoffs to Account Executives.

• Focused on meaningful dialogues for lead generation rather than high-volume outreach.

• Collaborated closely with Account Executives and delivery teams to enhance context and transitions.

As a Sales and Customer Support Representative, I am dedicated to driving sales growth and ensuring exceptional customer

satisfaction.

•I proactively reach out to customers with abandoned carts, helping them complete their purchases and addressing any

concerns they may have.

•I efficiently track and manage sales for both myself and the sales team, ensuring targets are met and processes run smoothly. I

also specialize in upselling complementary care products such as retainers, whitening foam, ultrasonic cleaners, water

flossers, ultrasonic toothbrushes, and membership programs, further enhancing the customer experience.

•Resolved 95% of customer service complaints within 24 hours using PipeDrive CRM, enhancing customer satisfaction scores by

20% over a 6-month period.

As a Sales and Customer Support Representative at AT&T, I excel in selling phones and related products by leveraging ongoing promotions to meet customer needs and maximize sales opportunities. I assist customers with billing inquiries, providing clear explanations and resolving any issues promptly. I guide customers in adjusting their talk and internet plans to better align with their family’s needs, offering tailored solutions to ensure satisfaction and value.