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Delmar

Customer Support & Sales Specialist | 10+ Years in BPO | High-Volume Calls, Chat Support & Team Leadership

Customer Success Specialist

Montego Bay, Jamaica🇯🇲
Marketplace protected

About

I have over 10 years of experience in BPO customer service,Outbound Sales where I regularly handled high-volume calls and chats, resolved customer issues, and ensured a smooth service experience. In these roles, I developed strong communication, multitasking, and problem-solving skills, which are essential for dispatch and customer service work. I also have experience as a chat monitor and team lead, where I coordinatea headline that summarizes your experience and the roles you are seeking.

Core Experience

Industry Experience

Beverage ManufacturingBaked Goods ManufacturingMarketing & Advertising

Business challenges

High call abandonment rates

Success metrics

Increased customer loyaltyFaster response times

Jobs to be done

Customer Success StrategyCustomer Success TeamsCall Center

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Customer Success SpecialistReservation AgentSupport SpecialistTechnical Support SpecialistSales Representative

Work Experience

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