Customer Support & Success Specialist | 10+ Years in BPO | High-Volume Calls, Chat Support & Team Leadership
Delmar
Customer Success Specialist
$1,560 – $2,240/mo
About
Please enter I have over 10 years of experience in BPO customer service roles where I regularly handled high-volume calls and chats, resolved customer issues, and ensured a smooth service experience. In these roles, I developed strong communication, multitasking, and problem-solving skills, which are essential for dispatch and customer service work. I also have experience as a chat monitor and team lead, where I coordinatea headline that summarizes your experience and the roles you are seeking.
Industry Experience
Beverage Manufacturing
Baked Goods Manufacturing
Marketing & Advertising
Software Experience
Candidate Information
Availability
Full-Time
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Customer Support Representative
09/2025 - Presenthttps://www.teleperformance.com
Managed inbound and outbound calls for Xfinity collections, assisting customers with past-due accounts and payment arrangements.
Negotiated payment solutions while maintaining a high level of customer satisfaction and compliance standards.
Handled sensitive financial conversations with professionalism and empathy.
Updated customer records accurately in CRM systems and followed strict data security protocols.
Consistently met or exceeded KPIs related to collections, call quality, and resolution time.
Customer Support Representative
03/2025 - 08/2026https://www.concentrix.com
Assisted customers with travel reservations, modifications, and cancellations across multiple channels.
Delivered personalized customer experiences while adhering to company policies and service standards.
Managed high-volume inquiries with efficiency and attention to detail.
Resolved booking issues and provided alternative solutions to meet customer needs.
Maintained accurate records in reservation systems and CRM tools.
Customer Support Representative
06/2023 - 02/2025https://www.gigcxmarketplace.com
Provided customer support through chat and email, ensuring fast and effective issue resolution.
Monitored live chat interactions to maintain quality standards and improve response performance.
Led and supported team members, providing guidance, feedback, and performance coaching.
Helped optimize workflows and contributed to process improvements.
Tracked KPIs and ensured team alignment with service level agreements (SLAs).
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