Esther

Managed inbound and outbound customer communication, providing accurate information, resolving inquiries, troubleshooting issues and addressing complaints with a focus on delivering exceptional service and maintaining customer satisfaction.

• Resolved High-Volume Inquiries: Managed inbound and outbound customer communications via chat, email, and phone, providing accurate information and resolving complex inquiries.

• Documentation & Data Entry: Utilized internal CRM tools to document customer interactions and ensure data integrity for account management.

• Process Improvement: Identified and escalated recurring technical issues or customer pain points to improve overall service efficiency.

• Conflict Resolution: Applied de-escalation techniques to handle sensitive customer situations, ensuring high satisfaction and retention rates.

• Cross-Functional Support: Collaborated with internal teams to troubleshoot order issues and shipping logistics in a fast-paced, remote environment.

Spearhead DTS Swim’s digital presence by overseeing all social media platforms, executing content strategy, and driving brand growth. Lead daily content production, campaign management, and community engagement to boost visibility and sales. Manage e-commerce operations on Shopify and serve as the creative face of the brand through modeling and brand representation.