Hugo

Medical Remote Interpreter: English ⇄ Spanish, specializing in consecutive interpreting via Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI), serving various platforms nationwide within the USA.

Sales Representative: Drive customer engagement and deliver tailored services to homeowners across the USA. Responsibilities include reaching out to potential clients, identifying their needs, and offering a customized range of home services to match their requirements.

Customer Support Specialist (Seasonal): Worked during the ramp-up for Mother’s Day at one of the largest e-commerce flower companies in the U.S. Responsible for placing orders and handling customer claims, demonstrating excellent problem-solving and customer service skills.

Cross-selling process within our mobile insurance division. My primary duties included reviewing and completing claims, ensuring that all necessary documentation was accurate and submitted in a timely manner.

Additionally, I identified opportunities to cross-sell an aditional insurance to existing customers, enhancing their coverage options while simultaneously driving revenue for the company.

Provide exceptional customer service and technical support to Amazon customers, focusing on devices and digital platforms. Work across multiple departments, handle customer claims, and guide customers step-by-step through the platform to successfully place orders.

On-site back-office experience in track and trace and invoicing for a large transportation company headquartered in Utah, USA. My responsibilities included updating FTL (Full-Truckload) and LTL (Less-than-Truckload) loads, contacting brokers and drivers to follow up on delivery statuses, and reporting any issues that required further action.