Jamaica

Supported C-level leadership by managing calendars, scheduling, and logistics while coordinating client-facing deliverables

Led structured candidate evaluation processes, reviewing resumes, scoring against rubrics, and compiling results into trackers/CSVs with AI-enabled tools

Prepared and distributed kickoff emails, one-pagers, and client feedback forms, streamlining project handoffs and communication

Oversaw Talent Network operations, maintaining consultant databases, coordinating video introductions, and integrating workflow automation (CoPilot)

Drafted executive and client communications, ensuring professional, timely, and brand-consistent messaging

Developed SOPs for operations and sales processes, improving consistency, scalability, and team efficiency

Coordinated complex domestic and international travel for executives, ensuring on-time schedules and cost-efficient arrangements

Managed executive calendars and 50+ monthly meetings, reducing scheduling conflicts and improving time efficiency for C-level leaders

Prepared and delivered executive reports and presentations, improving stakeholder decision-making speed by 15%

Oversaw document management systems, ensuring 100% accuracy in filing, version control, and retrieval of critical files

Supported special projects and cross-functional initiatives, consistently meeting deadlines and enhancing team collaboration

Maintained confidential communication with executives and clients, strengthening trust and ensuring smooth workflows

Monitored and investigated 50+ suspicious account activities weekly, ensuring compliance with fraud-prevention protocols

Communicated with clients to resolve 95% of account-related issues on first contact, improving customer satisfaction

Applied problem-solving and analytical skills to identify risks and prevent fraudulent transactions, safeguarding client assets

Collaborated with internal fraud prevention teams to ensure timely case resolution and adherence to regulatory standards