Sales Development & Customer Success Operations Specialist | 2+ Years of Experience in Cold Calling, Automation & Pipeline Growth

Customer Success and Revenue Operations professional supporting customer onboarding, retention, support, and revenue growth initiatives.

• Manage inbound customer inquiries and support requests

• Build and optimize workflows to improve response time and customer experience

• Implement automation systems to reduce manual workload and streamline communication

• Identify expansion and upsell opportunities through customer conversations

• Collaborate with sales and leadership teams to improve customer lifecycle performance

• Support retention initiatives, customer follow-up, and operational reporting

• Create dashboards, tracking systems, and process improvements to increase visibility across the business

Key Achievements:

• Reduced response delays through automation and structured workflows

• Improved lead handling consistency across the customer lifecycle

• Increased visibility into customer support and retention metrics

• Helped improve coordination between customer support and revenue teams

Managed full-cycle sales conversations including discovery, qualification, objection handling, presentations, and closing.

• Conducted sales demos and consultations for business owners

• Managed pipeline and follow-up activities

• Utilized NEPQ and DRIC sales methodologies

• Handled inbound and outbound sales opportunities

• Worked closely with marketing and operations teams

Key Achievements:

• Closed a $2,000+ deal within first two weeks

• Achieved approximately 20% close rate on qualified opportunities

• Contributed to pipeline growth through inbound and outbound prospecting