Global Enablement & Learning Leader | Adoption Strategy & AI-Enhanced Capability Enablement | Learning Program Designer | People Program Management |
Joseph
Head of Customer Success
$6,720 – $8,700/mo
About
Enablement and Learning Experience leader with 20+ years of experience designing scalable education ecosystems that improve adoption, operational performance, and user engagement across technology, logistics, healthcare, and retail environments. Proven track record of building and optimizing learning platforms, knowledge systems, onboarding programs, and AI-enhanced enablement strategies that accelerate time-to-value, drive adoption, improve user confidence, and drive measurable results.
Industry Experience
Healthcare & Life Sciences
Corporate Training & Development
Education Administration Programs
SaaS Platforms
Retail & E-Commerce
Software Experience
Candidate Information
Availability
Part-Time, Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Head of Customer Support
11/2019 - 03/2023http://Gopuff.com
United States
Global Head of Learning and Development:
Led global learning and development initiatives for Gopuff, supporting teams across the U.S. and U.K. in a fast-paced instant commerce and logistics environment.
Designed and implemented scalable learning programs to support employee onboarding, leadership development, operational excellence, and continuous performance improvement.
Partnered with senior leaders across operations, fulfillment, logistics, customer experience, and corporate teams to identify capability gaps and align learning strategies with business goals.
Developed training frameworks to support micro-fulfillment center operations, ensuring teams were equipped to deliver fast, reliable, and high-quality customer service.
Director of Customer Success
12/2024 - 04/2026https://www.dermpartners.com/
United States
Partnered cross-functionally with operations, compliance, and clinical stakeholders to identify workflow
friction points and implement learning solutions that improved operational efficiency and service
consistency by 14%.
● Applied adult learning and human-centered design principles to redesign onboarding and learning
experiences, improving time-to-competency by 35% and employee confidence in role execution for
clinical & non-clinical roles.
● Owned the design and continuous optimization of workforce development programs across a multi-site
clinical environment, aligning employee capability with operational performance, compliance, and
patient experience outcomes.
● Established performance measurement frameworks, enabling visibility into program adoption, workforce
productivity, and operational KPIs across clinical, billing, and patient services teams.
● Leveraged generative AI tools and centralized knowledge systems to accelerate cont
Program Manager
07/2017 - 11/2019https://www.simpleglobal.com/
United States
Standardized onboarding, enablement, and knowledge management and delivery systems supporting
international logistics and e-commerce operations across North America, South Korea, and the
Netherlands.
● Built scalable training and operational communication frameworks that improved consistency,
accelerated workforce readiness, and supported global operational expansion.
● Applied systems thinking to improve program integration and operational consistency, reducing attrition
by 8% and supporting global expansion.
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