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Joseph

Top Rated

Global Enablement & Learning Leader | Adoption Strategy & AI-Enhanced Capability Enablement | Learning Program Designer | People Program Management |

Head of Customer Success

Medellín, Colombia🇨🇴
Marketplace protected

About

Enablement and Learning Experience leader with 20+ years of experience designing scalable education ecosystems that improve adoption, operational performance, and user engagement across technology, logistics, healthcare, and retail environments. Proven track record of building and optimizing learning platforms, knowledge systems, onboarding programs, and AI-enhanced enablement strategies that accelerate time-to-value, drive adoption, improve user confidence, and drive measurable results.

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Synthesia

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ChatGPT

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Jasper

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Asana

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Outlook

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Google Workspace

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WordPress

Core Experience

Industry Experience

Healthcare & Life SciencesCorporate Training & DevelopmentEducation Administration ProgramsSaaS PlatformsRetail & E-Commerce

Business challenges

Lack of process documentationLow customer satisfactionDisconnected systemsMisaligned teamsUnmotivated sales teams

Success metrics

Reduced onboarding drop-offHigher customer service satisfactionHigher team productivity

Jobs to be done

TrainerCustomer OnboardingSales Training

Availability and Logistics

Availability

Part-Time, Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Languages

Spanish

Roles Qualified For

Head of Customer SuccessEnablement ManagerTrainerProject ManagerDirector of Customer Success

Work Experience

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