Industry Experience
Banking
Financial Services
Financial Technology (FinTech)
Electric Power Generation & Distribution
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Trusted by GTM teams at:
https://affordablehomellc.com/
Jamaica
In this role, I handled high volumes of inbound and outbound calls, qualifying clients for rent-to-own programs and ensuring they were a good fit. I built strong relationships by understanding client needs and offering tailored product solutions. I guided users through the setup and optimization of their listings, preparing them for a smooth handover to the credit repair team. Throughout the process, I maintained accurate CRM records and tracked all lead activity. By qualifying over 100 leads each month, I consistently contributed to pipeline growth and improved conversion rates.
https://www.epayment.one/
Managed over 150 merchant accounts, fostering trust, encouraging upsells and renewals, and boosting customer retention through needs analysis and proactive support. Assisted with PCI compliance, IT troubleshooting, and process efficiency; recovered lost revenue by re-engaging dormant and at-risk accounts; and oversaw customer training and onboarding on payment systems. Created Excel performance reports to show areas for account expansion.
https://influx.com/
Jamaica
In my role as an independent contractor, I provide exceptional customer service support by phone, chat, and email, accurately responding to client questions while upholding confidentiality and accurate data entry. In busy remote settings, I effectively address client concerns, adhere to company policies, and quickly adjust to various client systems and requirements while working US hours to accommodate various time zones.
CodeOp
11/2023
