Kimoney
Customer Success Specialist
$1,764.71
About
Remote Sales & Customer Support | Skilled in Account Management & Order Processing
Industry Experience
E-Commerce
Retail – Consumer Electronics
Retail – Florists
Software Experience
Candidate Information
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
https://www.fusioncx.com/locations/jamaica/
Jamaica
Conducted outbound calls to homeowners to assess their need for home renovation services, including plumbing, handyman work, and other repairs.
Educated potential customers about available services and scheduled appointments with qualified professionals.
Maintained a high level of customer engagement and built rapport to increase conversion rates.
Handled objections and provided tailored solutions to meet customer needs.
Ensured accurate data entry and appointment confirmations in the system.
Customer Support Representative
11/2019 - 05/2021https://www.ibex.co/join-us/jamaica/
Jamaica
Handled inbound customer calls, providing assistance with account inquiries, order issues, and service concerns.
Processed refunds, credits, and account verifications while ensuring compliance with company policies.
Assisted customers with order tracking, delivery concerns, and general product inquiries.
Resolved customer complaints efficiently, ensuring a positive customer experience.
Maintained accurate records of customer interactions and transactions.
Customer Support Manager
11/2019 - 05/2021https://www.ibex.co/join-us/jamaica/
Jamaica
Managed a team of 15 agents, ensuring performance goals were met through consistent coaching and support.
Monitored and analyzed key performance indicators (KPIs) to drive improvements in team productivity and customer satisfaction.
Created and maintained spreadsheets and documentation for performance tracking and reporting.
Conducted coaching sessions to enhance agent skills, improve call quality, and boost overall team performance.
Assisted with workflow management, ensuring efficient handling of customer inquiries and issue resolution.
Sales Representative
05/2022 - Presenthttps://vlbpo.com/
Jamaica
Assisted customers with purchasing products over the phone, providing detailed information and recommendations to drive sales.
Handled account inquiries, order tracking, and delivery concerns to ensure a seamless customer experience.
Resolved customer issues efficiently while maintaining a high level of professionalism and customer satisfaction.
Processed payments and verified account details to ensure secure transactions.
Maintained accurate records of customer interactions and assisted with follow-ups when necessary.
Trusted by GTM teams at:
