Lara Caroline
Senior Key Account Manager & Client Relationship
Account Manager
Brasília, Brazil🇧🇷
Marketplace protected
About
Core Experience
Industry Experience
Public & Nonprofit SectorSaaS PlatformsEducation & TrainingElectric Power Generation & DistributionE-Commerce
Business challenges
CRM inefficiencyHigh call abandonment ratesPoor customer service response
Success metrics
Faster response timesHigher customer service satisfactionDocumented processes
Jobs to be done
CRM SetupCustomer OnboardingData Governance
Software Certifications
Introduction to Data Analysis - Microsoft Power BI
Fundcao Bradesco
05/2026
Advanced Diploma in ICT
International House
03/2023
Advanced Diploma of Leadership and Management
International House - Sydney
10/2021
Diploma of Leadership and Management
International House - Sydney
12/2020
Certificate IV in Leadership and Management
Greenwich Management College
07/2019
Bachelor Degree in Archivology
University of Brasilia
08/2013
Availability and Logistics
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Languages
Portuguese
Roles Qualified For
Account ManagerCRM AdministratorCustomer Onboarding SpecialistCustomer Support RepresentativeOrder Processor
Work Experience
Videos
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