Chief of Staff | AI Product Operations | Codex + Claude Code + GitHub
Lucas
Executive Assistant
$1,820 – $2,620/mo
About
AI-native Chief of Staff. SaaS founder. Codex + Claude builder. Chief of Staff and AI Product Operator based in Bogota, Colombia. Business Administration graduate and active SaaS founder. Uses Codex, Claude Code, GitHub, and Vercel to build and prototype products
Industry Experience
Banking
Financial Technology (FinTech)
Investment Banking
Business Consulting & Services
SaaS Platforms
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish, Portuguese
Roles Qualified For
Work Experience
Customer Support Representative
07/2020 - 07/2021https://www.capitalone.com/
• Resolved ~93% of customer requests on first contact while maintaining compliance
and high CSAT while handling 50+ daily customer inquiries.
• Logged accurate case notes and escalations; coordinated with back‑office teams.
• Identified recurring issues and suggested knowledge‑base updates.
Operations Coordinator
08/2021 - 12/2022https://www.leangroup.com/
• Monitored 100+ daily shipments; coordinated with FedEx/DHL/UPS to keep ~98% on‑time rate.
• Cut shipping errors ~30% by redesigning documentation workflow and audit checklist.
• Produced daily/weekly reports to stakeholders; flagged risks and proposed process fixes.
Executive Assistant
12/2022 - 01/2026https://arsrtech.com/
• Increased team productivity by ~75% by introducing lightweight Scrum cadences and clarifying ownership in Jira/Notion.
• Managed executive calendars and cross‑team scheduling (20+ meetings/week); prepared agendas and documented action items.
• Automated recurring tasks in Google Workspace/Notion, reducing manual work ~30%.
Licenses, Certifications & Awards
Bachelor of Business Administration - BBA
Universidad Nacional de Colombia
11/2025
Advanced Programming in Kotlin
Meta
01/2025
Version Control
Meta
03/2023
Financial Markets (with Honors)
Yale University
08/2020
Successful Negotiation: Essential Strategies and Skills
University of Michigan
06/2020
Videos
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