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Maria Camila

Top Rated

Operations Manager | Customers Success Manager | Quality Manager

Customer Success Manager

Bogotá D.C., Colombia🇨🇴
Marketplace protected

About

Customer Success Manager with 8+ years in BPO and tech, driving retention, growth, and high-impact client relationships. Proven experience leading teams of up to 150 agents and improving CSAT, productivity, and engagement through data-driven strategies and a people-first approach. Focused on Customer Success, Account Management, and Operations roles in remote, growth-driven environments.

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ChatGPT

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Asana

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Google Sheets

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Google Meet

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Google Ads

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Google Calendar

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Calendly

Core Experience

Industry Experience

TelecommunicationsAirlines & AviationHousehold Appliance ManufacturingCall Centers

Business challenges

CRM inefficiencyDifficulty integrating technology across processesLack of accountability for performance, data quality, or complianceHigh call abandonment ratesInsufficient support availability

Success metrics

Increased customer loyaltyLower call wait timesImproved support strategies

Jobs to be done

Data Quality & ManagementPerformance ReportingProject Manager

Availability and Logistics

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

French, Spanish

Roles Qualified For

Customer Success ManagerCustomer Experience ManagerOperations ManagerProject ManagerCustomer Support Manager

Work Experience

Videos

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