Michael
Customer Success Manager | Retention, Expansion, and GTMSystems
Customer Success Manager
Santiago de los Caballeros, Dominican Republicš©š“
Marketplace protected
About
Core Experience
Industry Experience
SaaS PlatformsFinancial ServicesCRM Setup AgencyCRM SoftwareCustomer Success Software
Business challenges
Weak support strategiesLow customer satisfactionLack of actionable feedbackCustomer drop-off during onboardingPoor customer service response
Success metrics
Increased customer loyaltyReduced onboarding drop-offHigher customer service satisfaction
Jobs to be done
Customer OnboardingAutomation SetupCRM Setup
Software Certifications
Prompt Engineering for ChatGPT
Vanderbilt Univeristy
11/2025
Bachelors Degree in Business Administration
CUNY Lehman College
12/2020
Availability and Logistics
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Languages
Spanish
Roles Qualified For
Customer Success ManagerAccount ManagerSales ManagerCRM AdministratorCustomer Experience Manager
Work Experience
Videos
Watch Video