HR Operations & People Experience Lead | 7+ Years of Experience in Recruitment, Onboarding & Employee Relations

• Lead end-to-end HR operations for a 100+ employee multicultural and distributed workforce, covering talent acquisition, onboarding, contract administration, employee relations, and offboarding.

• Manage complex, multi-country HR operations across El Salvador and Panama simultaneously, maintaining compliance with distinct regulatory frameworks and ensuring consistent people practices across both offices.

• Partner with senior leadership as a strategic HR advisor, supporting managers through performance management, conduct cases, and organizational change processes.

• Administer Workday HRIS maintaining accurate workforce data, generating operational and headcount reports, and providing system training and support to managers and employees.

• Own full employee lifecycle processes from onboarding and integration to offboarding, ensuring policy adherence, data integrity, and a positive employee experience at every stage.

• Design and implement SOPs and process improvements that reduce manual workload and standardize HR workflows across the operation.

• Facilitate complex employee relations cases with a solutions-focused approach, maintaining confidentiality and ensuring fair, policy-aligned outcomes.

• Served as the dedicated point of contact for senior leaders, department heads, and cross-functional stakeholders across multiple regions, aligning people operations with business needs and ensuring consistent, responsive support day to day. Owned full-cycle recruitment coordination including intake scoping, candidate screening, interview scheduling, debrief facilitation, and offer management keeping all stakeholders informed in real time and ensuring no gaps in communication.

• Partnered with hiring managers to consolidate interview feedback and evaluation results, preparing clear decision-ready reports that streamlined the hiring process and reduced back-and-forth. Managed new hire onboarding and 90-day integration follow-through, maintaining ongoing touchpoints with both managers and employees to ensure smooth transition and early engagement.

• Identified early retention risk signals and escalated proactively with concrete proposals translating people data into actionable recommendations for leadership.

• Handled sensitive situations including performance concerns and conflict resolution, staying composed and solutions-focused while maintaining trust with all parties involved.

• Supported end-to-end recruitment processes including candidate screening, interview

• coordination, and hiring logistics across multiple time zones for a US-based remote organization.

• Assisted with HR administrative tasks including contract documentation, personnel file

• management, and ensuring compliance with internal HR policies and procedures.

• Prepared HR and operational reports, presentations, and briefing materials to support C-suite

• decision-making, including direct support to the COO.

• Managed complex executive calendars, high-level meetings, and confidential correspondence on

• behalf of C-suite leadership.

• Coordinated cross-functional logistics and internal communications, ensuring seamless

• operations across a remote, internationally distributed team

• Coordinated cross-functional logistics, internal communications, and vendor relationships with office and facilities suppliers, ensuring seamless operations across a remote, internationally distributed team