Nikolas

As an Audit Specialist, I was mainly responsible for auditing and reporting on costs of transportation services managed by Odyssey Logistics on behalf of our Clients, reviewing NMFC codes, and determining if the cubic volume of the freight matches the class it was rated. If it doesn't, I requested a correction by reaching out to the client or carrier. I had the opportunity to work closely together with the Odyssey Operations, Procurement and Quality department as well as Odyssey’s Clients and Logistic Service Providers (LSP).

During this period, I held account management roles for Airbnb users. My key responsibilities included providing information to users about their reservations, canceling bookings, reversing payments or cancellations, processing refunds, and issuing gift points to use in the app. My job involved mediating between the guest and the host, helping both parties find the most suitable solution, always aiming to deliver the best service. My experience in this area enabled me to ensure effective solutions and strong performance as part of the formula for the company’s success.

Support in the management and translation of business documents. Liaising with suppliers and managers for various projects at Prisma Techniques. The experience gained in this company provided me with skills in managing large amounts of data related to civil engineering and construction projects, as well as contact with suppliers and logistics.

Helping customers acquire new services with AT&T. Guiding them in basic support, reviewing their account, payment information, prorated charge calculations, and billing information on the account. Also involved in selling services and products such as mobile devices and data plans.

Handling back-to-back calls in real-time with customers experiencing payment issues, problems with their product orders, order status inquiries, and technical support for various Amazon services, such as Alexa devices, among others. Managing customer interactions using CRM software to create reports and reach the most appropriate solution based on the customer’s problem and needs.