Patricia

Working with remote Reps have equipped me with two years of experience as customer support and sales representative.

I have honed my skills in the following areas listed below:

- Zendesk. Email solving and processing.

- Data analysis and data entry. This entails inputting customers personal information, such as Names, addresses, purchases etc.

- Problem-solving and basic online technical support. Such as resetting passwords, opening new accounts and helping customers navigate the site.

- Deescalating issues by understanding the impact of attitude in handling customers professionally.

- Accepted inbound calls in a timely manner.

- Making outbound calls after missed calls and in responds to voice messages.

- Ensure all reasonable and proper measures are applied in the CRM after every customer interaction.

- Make downsell offers to customers who would like to exsit the program.

- Assist customers with billing and payment processing.

- Use team work to acquire customer satisfaction.

- Experienced in stress and crisis management.

- Responsible for data entry and system updates

- Checking the system data intermittently and monitoring leads and adjusting where necessary.

- Reported on issues affecting system progress

- Assist in the operations of traffic Monitor the scaling of the system operations

- Work with email platforms like zoho

- Work with network and system administrators for troubleshooting incidents