Customer Support & Technical Support Manager | 6+ Years of Experience in Customer Service, Troubleshooting & Team Leadership

Assist customers over the phone, both inbound and outbound with order issues, statuses and claims. Complete product searches and provide product details for inbound queries.

Place remote orders for company products with secure credit card systems.

Manager handling a team of 16 agents.

Coaching agents to yield performance through a sound

understanding of the business and team engagement.

Conduct performance appraisals as required

Ensuring training needs of subordinates are met

Resolve escalated customer issues.

Communicate all process and client changes to direct reports within a

timely manner.

Managing a team of 16 agents to meet company KPIs

Technical support representative assisting customers over the phone with troubleshooting of RING security devices inclusive of alarm systems and security cameras and other smart devices.

Placing remote orders for available security products and services while educating customers about products

Customer Service Representative

Customer Service representative for Amazon Customer Care

Amazon’s Talk To An Expert(TTE) Technical Support

Provide assistance to inbound callers relating to order status and

issues

Provide technical and troubleshooting assistance for all product

categories on company website.

Provide outbound call for customer retention and new customer

invitations for company's mobile network

Upsell company sim cards via outbound calls

Provide outbound calls to customers to activate newly acquired LTE

sim cards

Schedule delivery appointments for retained customers to receive

new LTE sim cards.