Rojay
Customer Support & Technical Support Manager | 6+ Years of Experience in Customer Service, Troubleshooting & Team Leadership
Customer Success Manager
Old Harbour Bay, Jamaica🇯🇲
Marketplace protected
About
Core Experience
Industry Experience
Retail – Department StoresCall CentersTelecommunicationsB2B MarketplaceCustomer Experience (CX) Software
Business challenges
Unstructured success teamsSlow resolution of customer issuesLow outbound response rates
Success metrics
Increased customer loyaltyHigher customer service satisfactionLower call wait times
Jobs to be done
Customer Support TeamsCall CenterCustomer Service
Software Certifications
English Certificate
EF SET
10/2024
Availability and Logistics
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Languages
Other
Roles Qualified For
Customer Success ManagerExecutive AssistantCustomer Onboarding SpecialistTechnical Support SpecialistSales Representative
Work Experience
Videos
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