Samantha
Customer Support Representative
$941.18
About
Help Desk & Customer Service Expert | 7+ Years in IT Support, Certified in Microsoft 365 & Security
Industry Experience
Candidate has not listed any industry experience.
Software Experience
Candidate Information
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
HireBloom
I handle tickets and incoming calls for technical and IT-related issues, provide first-level support, keep the team updated on network outages and escalations, and ensure timely resolutions. I also maintain certifications quarterly to stay current in the field
Customer Support Representative
08/2018 - 10/2023Conduent
Jamaica
provided customer service and technical support for Apple products, assisting customers with troubleshooting and resolving device and software issues. My role involved delivering exceptional customer experiences, explaining solutions clearly, and ensuring customer satisfaction with every interaction
Paymaster
Jamaica
As a customer service representative managing billing inquiries, resolving account issues, and processing payments. I handled large sums of money accurately, maintained detailed records, and provided clear communication to ensure customer trust and satisfaction
Licenses, Certifications & Awards
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft
03/2024
Microsoft 365 Certified: Fundamentals
Microosft
03/2024
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