Samantha

Managed high-volume tickets daily while serving as the primary dispatcher for the technical team.

Supported Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and Windows OS troubleshooting.

Performed Azure AD tasks including user creation, password resets, and permission/role updates.

Worked with enterprise tools: ConnectWise, ScreenConnect, Hudu, Immybot.

Installed, configured, and troubleshot applications across all departments.

Liaised with external vendors for hardware, networking issues, and escalations.

Supported basic Cisco networking tasks (connectivity checks, routing basics, device support).

Assisted with onboarding/offboarding, account setup, and device preparation.

Maintained accurate ticket notes, SLA adherence, and clear communication with users.

provided customer service and technical support for Apple products, assisting customers with troubleshooting and resolving device and software issues. My role involved delivering exceptional customer experiences, explaining solutions clearly, and ensuring customer satisfaction with every interaction

As a customer service representative managing billing inquiries, resolving account issues, and processing payments. I handled large sums of money accurately, maintained detailed records, and provided clear communication to ensure customer trust and satisfaction