Samantha
Help Desk & Customer Service Expert | 7+ Years in IT Support, Certified in Microsoft 365 & Security
Customer Support Representative
Kingston, Jamaica🇯🇲
Marketplace protected
Core Experience
Industry Experience
TechnologyE-Learning ProvidersHealth & Wellness SoftwareFabricated Metal ProductsGraphic Design
Business challenges
Missed upsell opportunitiesUnstructured success teams
Success metrics
Faster response timesHigher customer service satisfactionLower call wait times
Jobs to be done
Customer OnboardingVirtual ReceptionistsCustomer Service
Software Certifications
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft
03/2024
Microsoft 365 Certified: Fundamentals
Microosft
03/2024
Availability and Logistics
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Customer Support RepresentativeCustomer Success SpecialistHelp Desk SpecialistCRM AdministratorReceptionist
Work Experience
Videos
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